Information

Your Silver Information

Purchasing

The Your Silver website is 100% secure and uses Paypal for card payments, we are 100% PCI DSS compliant.

There is no minimum order requirement. orders are accepted from all worldwide locations.

To make your purchase simply browse our Catalogue and click on any items that you wish to buy and put them into the shopping cart, some items offer variations in pack size. After adding all the items you need into your cart simply click on the cart icon to complete your checkout via Paypal.

Shipping

Shipping is FREE to mainland UK addresses only for orders over £50. For non-mainland UK there is a fixed International shipping fee. As standard, online orders placed before 2pm we will aim to dispatch the same day although there is no guarantee for this (stock & time permitting).

UK orders under £200 will be dispatched by 24 Hour Tracked delivery at a delivery charge of £3.99, UK orders in excess of £200 are dispatched by Royal Mail Special Delivery. On occasion we may use other couriers such as DPD who supply tracking with their service.

Items sent by Special Delivery are due to arrive by 1pm on the day after despatch in most of the UK. Packages that fail to be delivered (no-one available to sign) are held at your local Sorting Office. A note will be left at your address by the postman. It is the responsibility of the addressee to arrange for collection from the Sorting Office.

Orders out side the UK will be subject to a fixed 8.99 fee and will be shipped by International Tracked delivery.

PLEASE NOTE: These packages must be signed for at the destination address. Our couriers will make every effort to deliver your package, including leaving packages with your neighbours or leaving safe (ie. in shed). Please note you must specify any special delivery instructions when checking out so that we can include this information on the parcel label. The courier drivers are not permitted to follow any other instructions apart from the ones we supply them. Packages that fail to be delivered (no-one available to sign) are held at your local courier depot. A note will be left at your address by the courier asking to arrange for a convenient re-delivery date. Packages that fail twice will be held at your local courier depot and is the responsibility of the addressee to arrange for collection from the depot.

Delivery Schedule

We ship Monday to Friday but be aware we cannot guarantee same day dispatch & there may be processing & delivery delays. Royal Mail advise to allow 10 working days (25 days international) before an item is classed as lost in the post, if this period passes without delivery we will either resend or refund your order.

Out of Stock Items

In the event you order an out of stock item we will contact you to advise as to when th estock is expected in so you can decide on whether to cancel your order or have it dispatched once it is back in stock.

Credit Card Security

Please be aware this site is 100% secure and uses Paypal for secure card payments, we are 100% PCI DSS compliant.

Contacting Us

If you need to contact us please do so via the web massage service located on the 'Contact Us' page. We aim to respond to all enquiries within 24 hours

In this privacy policy, "we" and "our" relates to Your Silver, a business registered in England & Wales

"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Your Silver or is making an enquiry.

We keep your personal information personal and private. We will not sell, rent, share, or otherwise disclose your personal information to anyone except as necessary to provide our services and provide updates or as otherwise described in this Policy without first providing you with notice and the opportunity to consent.

HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that has conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. You can control how websites use cookies by configuring your browser's privacy settings (please refer to your browser's help function to learn more about cookie controls). Note that if you disable cookies entirely, certain Websites may not function properly.

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

WHAT DATA DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA

We secure access to the whole of our website, all transactional areas, including registration and checkout process, using secure 'https' technology.

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain your invoice data for the period required by HMRC (currently six years), after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

Protecting your data outside the EEA - The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, we ensure that our contracts with third parties stipulate the standards they must follow at all times.

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

* IT companies who support our website and other business systems.

* Professional advisers including lawyers, bankers, accountants and insurers

* Government bodies that require us to report processing activities.

* Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING

We may source data from publicly available lists of contacts to use only to target advertising (Social media platforms, Google remarketing, or other targeted advertising platforms) and again under Legitimate Interest. We never use this data to directly contact you.

Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products.

The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

AUTOMATED PROCESSING

We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.

Some advertisers, particularly Facebook and Google (but there are others), may be used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US

If you have any questions or concerns, please contact us via the contact form found here

Returns Policy

All returns must be made within 7 days of the receipt of your order at the buyers expense, unless goods faulty. All returns must be packed properly to avoid damage or breakage. Please obtain a certificate of posting from the Post Office. We shall not accept any responsibility for non-delivery or damage of goods in transit.

We shall not give Credit or Refund money for items which have been assembled unless the item is faulty on our part.

We reserve the right to refuse any return or exchange of goods later than 28 days from the date of dispatch.